
Welcome to SimplePractice! Through the SimplePractice Client Portal
application and website portal (together, the “Software”), SimplePractice, LLC
(“SimplePractice”) provides individuals and entities with access to a variety
of information, resources, and interactive tools (together, the “Services”).
As used below, “You” and “Your” refer to any individual or entity that uses
the Software or the Services as a client of one of SimplePractice’s customers,
such as a therapist, clinician, or group practice (each, a
“Provider”).
TO USE THE SOFTWARE AND SERVICES, YOU MUST ACCEPT THE TERMS AND CONDITIONS OF
THIS CLIENT PORTAL END USER LICENSE AGREEMENT (“EULA”) AND THE TERMS OF
SERVICE AVAILABLE AT
https://clientsecure.me/terms/
(“TERMS OF SERVICE”). BY ACCESSING OR USING THE SOFTWARE OR SERVICES, OR BY OTHERWISE
SIGNIFYING YOUR ACCEPTANCE OF THIS EULA OR THE TERMS OF SERVICE, YOU
ACKNOWLEDGE AND AGREE TO BE BOUND BY THIS EULA AND THE TERMS OF SERVICE. IF
YOU DO NOT AGREE TO THIS EULA AND THE TERMS OF SERVICE, YOU ARE NOT PERMITTED
TO USE THE SOFTWARE OR THE SERVICES.
NOTICE OF ARBITRATION AGREEMENT AND CLASS ACTION WAIVER: THIS EULA INCLUDES A
BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER, SET FORTH BELOW, WHICH
AFFECT YOUR RIGHTS ABOUT RESOLVING ANY DISPUTE WITH SIMPLEPRACTICE. PLEASE
READ THESE REQUIREMENTS CAREFULLY.
Capitalized terms used but not defined in this EULA have the meaning set out
in the Terms of Service.
Subject to Your compliance with this EULA, SimplePractice hereby grants You a
non-exclusive, non-transferable, non-sublicensable, limited, revocable license
to access and use the Software and the Services specifically as set forth
herein. This limited license is granted solely for the purpose of
performing those functions and tasks available to You as an end user of a
properly licensed version of the Software and Services, and is expressly
conditioned upon You continuing to be a client (“Client”) of one of
SimplePractice’s Customers.
You are not permitted to:
SimplePractice reserves the right to audit Your use of the Software or Services to ensure Your compliance with
this EULA.
The actions above are prohibited whether done directly or indirectly.
The actions above are prohibited whether done with respect to all or just a part of the Software or the Services.
This EULA will govern any upgrades provided by SimplePractice that replace and/or supplement the original Software
or Services, unless such upgrade is accompanied by a separate license in which case the terms of that license will
govern, and You agree to promptly install any such upgrade and cease use of the prior version. Nothing in this
paragraph creates an obligation for SimplePractice to prepare or provide any upgrades to the Software or Services.
In connection with Your access to and use of the Software or Services,
SimplePractice processes the information and other content that You upload,
stream or submit, or that is otherwise generated or collected from You on
behalf of Your Provider. This may include, but is not limited to, profile
data, health information, video, image and sound data, and personal or
financial information collected from a credit card, debit card or other
payment method (collectively, “User Data”). If You make any User Data
available to SimplePractice, You represent and warrant that the User Data is
accurate, complete and up-to-date.
Your Provider and SimplePractice have entered into an agreement that
restricts how SimplePractice can use User Data, such as protected health
information that is subject to the Health Insurance Portability and
Accountability Act of 1996 (“HIPAA”) or other applicable law. For more
information about the User Data restrictions set by Your Provider, please ask
Your Provider.
Except as otherwise agreed with Your Provider, SimplePractice retains the
right to collect, store, process, maintain, upload, sync, transmit, share,
disclose and otherwise use User Data to provide the Software and Services,
including, but not limited to, for the purposes of authentication, performance
optimization, software updates, product support, processing and providing
other Services or to otherwise improve SimplePractice’s products or to provide
services or technologies to You and Your Provider.
You may not upload, store or share any User that violates this EULA or
applicable law. Without limiting the foregoing, You are not permitted to
upload, store or share any User Data that:
SimplePractice has no obligation to screen, edit or monitor User Data,
but reserves the right to delete, remove or suspend the use of User Data at
any time and for any reason.
More information about SimplePractice’s privacy practices is available in the
SimplePractice Client Portal Privacy Policy available at
https://clientsecure.me/privacy-policy
.
The Software and Services are intended to allow You to maintain and access
certain information while You are a Client of one of SimplePractice’s
Customers. Specifically, the Software and Services are meant to offer You the
ability to access Your Client Profile, communicate with Your Provider, manage
Your appointments with Your Provider, manage Your payments to Your Provider,
and provide other features related to Your relationship with Your Provider.
Your Provider, not SimplePractice, controls Your access to these features. You
must contact Your Provider for requests to update or change Your access
privileges or certain information in the Software or Services.
To use the Software or Services, You represent that You are at least 18 years
of age, or the legal age of majority where in Your place of residence if that
jurisdiction has an older age of majority, and have the legal authority to
contractually agree to this EULA on behalf of the Client. If You are a minor
(under 18 years of age) using this Service, Your Provider is responsible for
ensuring a parent or legal guardian has permitted Your use of the Software and
Services, unless applicable laws allow Your Provider to provide their care or
services to You without such consent. Your Provider has agreed that any Users
who are under 13 years old require their parent or legal guardian’s consent to
collect their User Data or for their use of the Service. Your Provider is
responsible for obtaining such consent, prior to the use by such User of the
Service. Please contact Your Provider for questions pertaining to
consents.
If You make payments to Your Provider via the Software and Services, You are
solely responsible for providing and maintaining accurate contact and payment
information associated with Your account. If You dispute any payment made
using the Software or Services, please contact Your Provider.
Use of the Software and Services is at Your own risk. You will be solely
responsible for Your use of the Software and Services. You will be solely
responsible for the decisions or actions resulting from Your use of the
Software and Services.
THE SOFTWARE AND SERVICES DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS OR
RECOMMENDATIONS FOR TREATMENT. THIS INFORMATION IS GIVEN TO YOU BY YOUR
PROVIDER. CONSULT YOUR PROVIDER FOR MEDICAL OR HEALTH ADVICE OR INFORMATION
REGARDING DIAGNOSIS OR TREATMENT OF A MEDICAL CONDITION.
You may receive communications relating to Your use of the Software and
Services, including communications relating to billing and appointments. Your
Provider is responsible for obtaining any consents required by law to provide
these communications to You. If You do not want to receive these
communications, please contact Your Provider.
If the Software and Services enable Telehealth video, audio, streaming or
other media services from Your Provider, please note that it is Your
Provider’s responsibility to give You any Telehealth-related notices and ask
You for any Telehealth-related consents required by applicable law.
The Intellectual Property Rights in and to the Software and Services are owned by SimplePractice and its
licensors. SimplePractice’s trademarks, service marks, trade names, logos, domain names, taglines, and trade dress
(collectively, the “SimplePractice Marks”) are also owned by SimplePractice. You understand that such Intellectual
Property Rights are apart from any rights You may have in User Data You upload or submit to the Software or
Services.
You may receive optional surveys and questionnaires in which You can provide feedback, suggestions,
comments, proposed improvements and/or modifications, and recommendations as well as other forms of written feedback on the
Software or Services (collectively, referred to as “Feedback”). Feedback shall also include any and all suggestions,
comments, proposed improvements, modifications, and recommendations that You share with your Provider, which You
agree and hereby authorize Provider to share with SimplePractice. All such Feedback shall be the sole and exclusive
property of SimplePractice. You hereby irrevocably transfer and assign to SimplePractice, and agree to continue to
irrevocably assign and transfer in the future should the need arise, to SimplePractice, all right, title, and interest in and to
all Feedback, including all intellectual property rights therein. You will not earn or acquire any rights or
licenses in or to the Software or Services or any other SimplePractice product or service or in any SimplePractice
confidential or intellectual property on account of this Agreement or Your performance under this Agreement, even if
SimplePractice incorporates any Feedback into the Software or Services and/or any other product or service.
All Feedback may be used by SimplePractice in any way without restriction by or obligation to You.
If, for any reason, SimplePractice is not deemed to be the exclusive owner of any or all Feedback, You hereby grant to
SimplePractice, at no charge, an exclusive, royalty-free, worldwide, perpetual, irrevocable right and license in and
to any and all Feedback. SimplePractice shall have the exclusive right to reproduce, perform, display, exploit and
create derivative works of the Feedback and distribute such Feedback and/or derivative works in any SimplePractice
technology, product or service. Any and all Feedback may be used, adopted, copied, sold, licensed, disclosed,
incorporated, disseminated, exploited, modified or published by SimplePractice for any purpose whatsoever (whether
commercial, marketing, development or otherwise), including, without limitation, developing and marketing products
and/or services incorporating any such Feedback, without obligation or further payment of any kind to You or any
user,
and You waive any rights whatsoever in and to any and all Feedback. You agree and acknowledge that You disclaim all
rights in and to any and all Feedback and agree that SimplePractice may freely use, without any further obligation,
any and all Feedback. Furthermore, SimplePractice may, in connection with any of its products and/or services,
freely
use, copy, disclose, license, distribute, and exploit any and all Feedback in any manner without any further
obligation, payment, royalty, or restriction based on intellectual property rights or otherwise. No Feedback will be
considered Your confidential information, and nothing in this Agreement limits SimplePractice’s right to
independently
use, develop, evaluate or market any products or services, whether incorporating Feedback or otherwise.
SimplePractice
reserves all ownership and intellectual property rights in and to the Software and Services that are not expressly
granted in this EULA.
SimplePractice may make available one or more software applications to access
the Services via a mobile device (“Apps”). To use any App, You must have a
mobile device that is compatible with the applicable App. SimplePractice does
not warrant that the Apps will be compatible with Your mobile device. You may
use mobile data in connection with the Apps and may incur additional charges
from Your wireless provider for these services. You agree that You are solely
responsible for any such charges. SimplePractice hereby grants You a
non-exclusive, non-transferable, revocable license to use a compiled code copy
of the Apps for one account on one mobile device owned or leased solely by
You, for Your personal use. You may not: (i) modify, disassemble, decompile or
reverse engineer the Apps, except to the extent that such restriction is
expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense,
distribute or otherwise transfer the Apps to any third party or use the Apps
to provide time sharing or similar services for any third party; (iii) make
any copies of the Apps; (iv) remove, circumvent, disable, damage or otherwise
interfere with security-related features of the Apps, features that prevent or
restrict use or copying of any content accessible through the Apps, or
features that enforce limitations on use of the Apps; or (v) delete the
copyright and other proprietary rights notices on the Apps. You acknowledge
that SimplePractice may from time to time issue upgraded versions of the Apps,
and may automatically electronically upgrade the version of the Apps that You
are using on Your mobile device. You consent to such automatic upgrading on
Your mobile device, and agree that this EULA will apply to all such upgrades.
Any third-party code that may be incorporated in the Apps is covered by the
applicable open source or third-party license agreement, if any, authorizing
use of such code. The foregoing license grant is not a sale of the Apps or any
copy thereof, and SimplePractice or its third-party partners or suppliers
retain all right, title, and interest in the Apps (and any copy thereof). Any
attempt by You to transfer any of the rights, duties or obligations hereunder,
except as expressly provided for in this EULA, is void. SimplePractice
reserves all rights not expressly granted under this EULA.
Additional Terms for Apps from Apple App Store
. The following applies to any Apps You acquire from the Apple App Store
(“Apple-Sourced Software”): You acknowledge and agree that this EULA is solely
between You and SimplePractice, not Apple, Inc. (“Apple”) and that Apple has
no responsibility for the Apple-Sourced Software or content thereof. Your use
of the Apple-Sourced Software must comply with the Apple App Store terms of
service. You acknowledge that Apple has no obligation whatsoever to furnish
any maintenance and support services with respect to the Apple-Sourced
Software. In the event of any failure of the Apple-Sourced Software to conform
to any applicable warranty, You may notify Apple, and Apple will refund the
purchase price for the Apple-Sourced Software to You; to the maximum extent
permitted by applicable law, Apple will have no other warranty obligation
whatsoever with respect to the Apple-Sourced Software, and any other claims,
losses, liabilities, damages, costs or expenses attributable to any failure to
conform to any warranty will be solely governed by this EULA and any law
applicable to SimplePractice as provider of the software. You acknowledge that
Apple is not responsible for addressing any claims of You or any third party
relating to the Apple-Sourced Software or Your possession and/or use of the
Apple-Sourced Software, including, but not limited to: (i) product liability
claims; (ii) any claim that the Apple-Sourced Software fails to conform to any
applicable legal or regulatory requirement; and (iii) claims arising under
consumer protection or similar legislation; and all such claims are governed
solely by this EULA and any law applicable to SimplePractice as provider of
the software. You acknowledge that, in the event of any third-party claim that
the Apple-Sourced Software or Your possession and use of that Apple-Sourced
Software infringes that third party’s intellectual property rights,
SimplePractice, not Apple, will be solely responsible for the investigation,
defense, settlement and discharge of any such intellectual property
infringement claim to the extent required by this EULA. You and SimplePractice
acknowledge and agrees that Apple, and Apple’s subsidiaries, are third-party
beneficiaries of this EULA as relates to Your license of the Apple-Sourced
Software, and that, upon Your acceptance of this EULA, Apple will have the
right (and will be deemed to have accepted the right) to enforce this EULA as
relates to Your license of the Apple-Sourced Software against You as a
third-party beneficiary thereof.
Additional Terms for Apps from Google Play Store
. The following applies to any Apps You acquire from the Google Play Store
(“Google-Sourced Software”): (i) You acknowledge that this EULA is between You
and SimplePractice only, and not with Google, Inc. (“Google”); (ii) Your use
of Google-Sourced Software must comply with Google’s then-current Google Play
Store Terms; (iii) Google is only a provider of the Google Play Store where
You obtained the Google-Sourced Software; (iv) SimplePractice, and not Google,
is solely responsible for its Google-Sourced Software; (v) Google has no
obligation or liability to You with respect to Google-Sourced Software or this
EULA; and (vi) You acknowledge and agree that Google is a third-party
beneficiary to this EULA as they relate to SimplePractice’s Google-Sourced
Software.
SimplePractice may refer names of certain third-party service providers (“Service Providers”) to You upon Your request or in connection with the Software or Services. Any Service Providers referred to You by SimplePractice are not owned or controlled by SimplePractice. You agree that SimplePractice is not responsible or liable in any way for the acts or omissions of any Service Providers, including, without limitation, any negligent, willful or illegal conduct. You further agree to conduct Your own investigation and due diligence regarding any Service Providers referred to You by SimplePractice. You agree to defend (at SimplePractice’s option), indemnify and hold harmless SimplePractice from all damages, liabilities, claims, expenses and losses relating to the referral of Service Providers to You.
The Software and Services may incorporate or link content, tools, features
and sites provided by third parties (collectively, “Third-Party Services”).
SimplePractice does not make any representation or warranty regarding the
content or accuracy of Third-Party Services. Your use of Third-Party Services
is at Your own risk and subject to the terms and conditions of use for such
Third-Party Services.
SIMPLEPRACTICE PROVIDES THE SOFTWARE AND THE SERVICES STRICTLY ON AN “AS IS''
BASIS, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY
KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. NO VALUE, EITHER EXPRESS OR IMPLIED, IS
GUARANTEED OR WARRANTED WITH RESPECT TO ANY CONTENT. NOTWITHSTANDING ANY
INTELLECTUAL PROPERTY RIGHTS YOU MAY HAVE IN YOUR USER DATA OR ANY EXPENDITURE
ON YOUR PART, YOU EXPRESSLY DISCLAIM ANY COMPENSABLE VALUE RELATING TO OR
ATTRIBUTABLE TO ANY DATA RELATING TO YOUR CLIENT PROFILE RESIDING ON
SIMPLEPRACTICE’S SERVERS. YOU ASSUME ALL RISK OF LOSS FROM USING THE SOFTWARE
OR SERVICES.
SimplePractice does not ensure continuous, error-free, secure or virus-free
operation of the Software and the Services, and You understand that You will
not be entitled to compensation based on SimplePractice’s failure to provide
the Software and Services other than as explicitly provided in this Agreement.
Some jurisdictions do not allow the disclaimer of implied warranties, and to
that extent, the foregoing disclaimers may not apply to You.
IN NO EVENT WILL SIMPLEPRACTICE OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES,
EQUITY OWNERS, MANAGERS, SUBSIDIARIES, AGENTS OR LICENSORS BE LIABLE TO YOU OR
TO ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL,
RELIANCE, PUNITIVE OR EXEMPLARY DAMAGES OR DISGORGEMENT OR COMPARABLE
EQUITABLE REMEDY, INCLUDING WITHOUT LIMITATION, ANY DAMAGES FOR LOST DATA OR
LOST PROFITS, ARISING (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR
OTHERWISE) OUT OF OR IN CONNECTION WITH THE SOFTWARE, THE SERVICES, OR THIS
EULA, WHETHER OR NOT SIMPLEPRACTICE HAS BEEN ADVISED THAT ANY SUCH DAMAGES
MIGHT OR COULD OCCUR AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF
ANY REMEDY. IN NO EVENT WILL SIMPLEPRACTICE’S CUMULATIVE LIABILITY TO YOU
EXCEED ONE HUNDRED FIFTY DOLLARS (U.S. $150.00). Some jurisdictions do not
allow the foregoing limitations of liability, so to the extent that any such
limitation is found to be impermissible, such limitation will not apply to
You.
You agree to defend, indemnify and/or hold harmless SimplePractice, its
officers, directors, shareholders, parents, employees, subsidiaries, and
agents from all damages, liabilities, claims and expenses, including without
limitation attorneys’ fees and costs, arising from: (i) any breach or alleged
breach by You of this EULA or the Terms of Service; or (ii) Your acts or
omissions in connection with the Software or Services, including without
limitation, Your negligent, willful or illegal conduct. In any matter in which
You have agreed to indemnify SimplePractice, without the express written
consent of SimplePractice, You will not settle any matter or admit liability
if, upon doing so, You are admitting liability or fault on the part of
SimplePractice. SimplePractice reserves the right to assume the exclusive
defense and control of any matter otherwise subject to indemnification by You,
and in such case, You agree to cooperate with SimplePractice’s defense of such
claim.
Upon termination of Your relationship with Your Provider, Your license to use
the Software and Services will automatically terminate, and all User Data in
Your Client Profile will only be retained as long as Your Provider stores Your
User Data in their account. Your Provider is responsible for managing all
account data and ensuring the secure preservation of Your health information.
If Your Client Profile is deleted by Your Provider, You will no longer be able
to access the Software or Services.
SimplePractice reserves the right to suspend or terminate Your use of the
Software or Services at any time, with or without any reason. For example,
SimplePractice may suspend or terminate Your access to the Software or
Services if SimplePractice determines in its sole discretion that such action
is desirable for any reason, or advisable to comply with applicable legal
requirements, or to protect the rights or interests of SimplePractice or any
third party. If You fail to comply with any of this EULA, Your license to use
the Software and Services may immediately terminate without notice or further
action by SimplePractice. Upon termination You must delete the Software from
Your device(s).
If the Software or Services are being used by or on behalf of the United
States Government, then the following provision applies. The Software and
Services will be deemed to be “commercial computer software” and “commercial
computer software documentation,” respectively, pursuant to DFAR Section
227.7202 and FAR Section 12.212, as applicable. Any use, reproduction,
release, performance, display or disclosure of the Software or Services and
any accompanying documentation by the U.S. government will be governed solely
by this EULA and is prohibited except to the extent expressly permitted by
this EULA. The Software and Services originate in the United States, and are
subject to United States export laws and regulations. The Software and
Services may not be exported or re-exported to certain countries or those
persons or entities prohibited from receiving exports from the United States.
In addition, the Software and Services may be subject to the import and export
laws of other countries. You agree to comply with all United States and
foreign laws related to use of the Software and Services.
This EULA and the Terms of Service constitute the entire agreement between
You and SimplePractice. SimplePractice may change this EULA at any time with
reasonable notice to You, such as by posting an updated version within the
Software or Services. You are not permitted to assign or otherwise transfer
Your license or this EULA.
DISPUTE RESOLUTION – BINDING ARBITRATION AND CLASS ACTION WAIVER
In the event of a Dispute between You and SimplePractice (including any
dispute over the validity, enforceability, or scope of this dispute resolution
provision), other than with respect to claims for injunctive relief, the
Dispute will be resolved by binding arbitration pursuant to the rules of the
American Arbitration Association Commercial Arbitration Rules. The place of
the arbitration shall be in Los Angeles, California. In the event that there
is any Dispute between You and SimplePractice that is determined not to be
subject to arbitration pursuant to the preceding sentence, You agree to submit
in that event to the exclusive jurisdiction and venue of the state and federal
courts located in the City and County of Los Angeles, California. You agree
that this Agreement and the relationship between You and SimplePractice shall
be governed by the Federal Arbitration Act and the laws of the State of
California without regard to conflict of law principles or the United Nations
Convention on the International Sale of Goods. Notwithstanding this, either
party shall still be allowed to apply for injunctive or other equitable relief
to protect or enforce that party’s Intellectual Property Rights in any court
of competent jurisdiction where the other party resides or has its principal
place of business.
ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE IN ANY FORUM WILL BE
CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS, CLASS ACTIONS,
PRIVATE ATTORNEY GENERAL ACTIONS, CONSOLIDATION OF YOUR DISPUTE WITH OTHER
ARBITRATIONS, OR ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES
TO ACT IN A REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL ARE NOT
PERMITTED AND ARE WAIVED BY YOU, AND AN ARBITRATOR WILL HAVE NO JURISDICTION
TO HEAR SUCH CLAIMS. IF A COURT OR AN ARBITRATOR DETERMINES THAT THE CLASS
ACTION WAIVER IN THIS SECTION IS UNENFORCEABLE AS TO ALL OR SOME PARTS OF A
DISPUTE, THEN THE CLASS ACTION WAIVER WILL NOT APPLY TO THOSE PARTS. INSTEAD,
THOSE PARTS WILL BE SEVERED
AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN
ARBITRATION. IF ANY OTHER PROVISION OF THIS DISPUTE RESOLUTION SECTION IS
FOUND TO BE ILLEGAL OR UNENFORCEABLE, THAT PROVISION WILL BE SEVERED WITH THE
REMAINDER OF THIS SECTION REMAINING IN FULL FORCE AND EFFECT.